Recently in Voice-Over Category

How to sparkle like a diamond

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Guard well your spare moments. They are like uncut diamonds.
Discard them and their value will never be known.
Improve them and they will become the brightest gems in a useful life.

-- Ralph Waldo Emerson

I love this quote! I have written numerous times about spending my spare moments in the improvement of myself in my voice-over career. Today, the word diamonds from the quote made me think about the advertising habits of two jewelry stores here in Atlanta. I decided to write about them so others can learn from this example.

As a person with a passion for marketing and promotion, I constantly analyze all forms of advertising – broadcast commercials, billboards, magazines and even direct mail pieces -- to see what I can apply to my voice-over business. It’s especially beneficial to examine how competitors choose to hawk similar commodities in a full marketplace.

In this case, both jewelers both specialize in diamond wedding sets and are continuous radio advertisers. Both enterprises utilize the company owners as the voice talent in their ads. Both establishments sell upscale jewelry, and Jeweler B also sells Swiss watches. They are true to their brand in their advertising.

Beyond these similarities, though, they run very different types of ads. First, they appear to be targeting different market segments. Jeweler A seems intended for those who appreciate and are willing to pay for elegance, while Jeweler B seems to be directed at the price-conscious crowd.

Jeweler A has a distinctive nasal voice. He always talks about new or featured product lines, gift ideas, his money-back guarantee, etc. Sometimes he relates a story based in a testimonial. He quietly talks about the benefits and pleasures of shopping with him and consistently gives you reasons why you may want to do so.

The ads for Jeweler B often feature the 2 men who own and run the business. Sometimes they mention advantages of shopping with them, like the number of graduate gemologists on staff and their longevity in the market. They make jokes like they want to appear that they didn’t think about the spot in advance. I suppose they want to convey the ultra-casual atmosphere of their stores where the sales people wear jeans and t-shirts. 

In other ads, Jeweler B airs fake game shows where one of the contestants is someone poorly imitating Jeweler A. The nasal voice is always accentuated, and the imitator is always made to sound stupid and bumbling.

When listening to the ads from Jeweler A, you would never think that another jewelry store even exists. You certainly wouldn’t think that the owner is worried about competition in a saturated market. 

Since Jeweler B often mocks Jeweler A in their ads, it’s obvious that they are keenly aware and perhaps even afraid of their competition. In fact, many of their ads border on personal attacks although they are presumably meant to be humorous. On a personal level, I do not want to deal with anyone who makes themselves sound or feel better at the expense of other people.

Every marketing book will tell you to focus on the benefits for the target market in your communications with them. Jeweler A consistently highlights in his ads those things important to his target market, where Jeweler B concentrates on them only half of the time. 

The lesson for voice-over artists is that we also need to continuously highlight the benefits of working with us.

If you can’t articulate attributes of value and service that your target market considers important, how would your prospective clients ever be able to discern that you are the best fit for their needs?

These benefits are also known as your competitive advantages. I have a few thoughts on that topic as well, but that sounds like another article for another day. :)

In the meantime, spend your spare moments improving your own skills rather than worrying about, or worse, maligning those of your competitors. Polishing your skills will enable you to sparkle like a brilliant diamond in your marketing efforts and will make your life as a voice talent all the more useful.

Saying "thank you" after the gig

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Seattle voice talent Jeffrey Kafer recently wrote a terrific blog entry about ways to go above and beyond in your service as a voice talent. While I do several of the things on his list, the most important one is expressing gratitude for the voice-over gigs that come my way.

Whenever I first work with a client, I always send that person a hand-written note and include a small gift card. I have been surprised how many people respond by thanking ME for the gesture! They truly seem touched by the thoughtfulness. Apparently, many people emulate Don LaFontaine’s view of thank-you notes and gifts:


Don't suck up! Please! Don't spend a lot of your time and money finding little gifts for your clients or sending thank-you notes after each session. I know this advice flies in the face of other opinions, but it's what has always worked for me. Think about it. You don't receive much more than a Christmas card from the people who work for you, like your mail carrier, your paper delivery boy, or your dry cleaner. There is no reason to be overtly grateful for the work. You're doing them as much of a favor by performing consistently as they are in giving you the job in the first place. It's a very symmetrical synergy.


                                            -- Don LaFontaine, Secrets of Voice-Over Success, p. 20


While I don’t pretend to have the stratospheric demand or accompanying financial blessings of Mr. LaFontaine, I disagree with his statements about thank-you gifts on several points. First, voice talent cannot compare themselves to postal workers. American postal workers are salaried employees of the US federal government who automatically earn a paycheck and benefits. As I worked for much of my life as a federal employee, I can also state that federal employees are prohibited by law from accepting gifts exceeding a very modest value, and all gifts received in a calendar year count toward that value.

Aside from these monetary issues, the bigger difference between voice-over artists and postal carriers is that the postal service has a monopoly. If you want to receive mail and have it delivered to your house each day, you know you must contact the postal service. 

Someone choosing voice talent doesn’t have such a clear-cut decision. The decision-maker could search for the ideal voice-over specialist through millions of individual web sites of voice actors or on various on-line casting sites. The person looking for voice talent may decide to contact a talent agent to narrow the field, or they may be influenced by the marketing efforts of a particular voice talent. Perhaps the person asks someone in their industry for a recommendation.

Regardless of the manner through which they decide to hire me, I am well aware that my clients had a choice. When they have another opportunity to contract voice talent, I want to do everything in my power to ensure they choose me again. My thank-you note may signal the end of the first job, but often, it is the bridge to a long-term relationship. 

In the big picture, gratitude is a critical attribute for attracting prosperity and abundance. How can you expect to receive more of anything -- including voice-over jobs, wealth and prestige -- if you don’t convey constant gratitude for everything that you already have?

Showing gratitude today will not only set you apart from other voice talent, as noted by Jeffrey Kafer, but more importantly, you will put the right kind of energy out in the world. As I continue to read and learn from works based on the Law of Attraction, I understand more and more that what you put out in the world will come back to you and probably in ways that you didn’t expect. 

Because of the energy that I am sending forth into the universe, I expect someday to achieve the level of success in voice-over currently enjoyed by Don LaFontaine. Even then, I would still send a personal thank-you note to each new client.

12 lessons from dancing with the stars

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I have been too busy in the past month to post an article here on my blog. In that time, a new season of the TV show dancing with the stars began. Given my views on American Idol, you might think I would have no interest in this show. You might also think that dancing with the stars (DWTS) has nothing to do with a voice-over career. If so, this entry may surprise you.

Watching TV is a passive activity that does nothing toward accomplishing my goals. I prefer instead to spend the time with my husband or do things to advance my voice-over career, such as marketing tasks, auditions, etc. In order to efficiently manage my TV-viewing time, I don't necessarily watch shows during their broadcast. I prefer to record them and watch them at my convenience. I also don't spend much time chit-chatting about TV shows to anyone because those kinds of conversations are superficial and inane.

Then why am I spending precious time writing to you about a TV show, especially one considered fluff in many circles? When I first heard about this show, I confess that I thought the idea was dull and that the show would be cancelled.  I never watched DWTS until Barry Manilow made a guest appearance. I admit that I quickly became hooked. The show features celebrities from other endeavors who are paired with professional dancers. The dancers teach the celebs the complicated steps for ballroom and Latin dances, and three judges rate all of the performances.

While the thrilling live music, stunning costumes and amazing dance routines are appealing in themselves, I believe the show is widely popular for another reason:  We have the opportunity to watch adults in a learning curve.

Learning something new as an adult is a different process than as a child. From watching this show, we can learn 12 valuable lessons that can be applied to a voice-over career:

10 questions to ask coaches and demo producers

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As I wrote in a previous entry, I generally don't provide personal advice about one's voice-over career. If I can answer a question quickly, such as referring someone to a teacher or a previous blog entry that answers the question, I am more than happy to do so. However, I usually don't have the time to provide in-depth advice in my responses to people.

The comment below was left on my blog. On the surface, Carol's question might look like it requires only a quick "yes" or "no" answer. As I read each word, I realized a quick answer would be a dis-service to Carol. Furthermore, my views may be helpful to other people. Therefore, with Carol's permission, I didn't publish her remarks as a comment on another entry and am instead featuring it in this entry. 


Hi Karen, Love your practical and ethical information. I am a newbie to the VO area, having just taken an Intro to VoiceOvers at local community college given by Mike Elmore. During the class he recorded each of us reading a script (just a few lines) and I got an email from him saying he was very impressed. 
Then I got a call from Levi Morgan of Voices For All, saying the report he got from Mike was glowing 
and encouraging me to take their in-person 3-day workshop. 

Since I have nothing to compare it with, I hope you could comment on whether this would be a good way to break in. Bear in mind that I am a retired RN, looking for some fun and creative as well as possibly lucrative work.
 
Their course includes private coaching (they only accept 15 students four times a year), full narration & full commercial demos, mixing & mastering a demo for me with music, editing & sound effects, a marketing plan, home studio manual, workbook, classes on every aspect of the business, my own website with the demo (lifetime hosting), support for ProTools, lifetime coaching support, plus my airfare & lodging while in Albany. 
Inclusive is $3199. 

I can afford this, and love the idea of being able to work out of our RV during summers which he said I could (no soundproof studio....) I'd love your honest feedback before making a decision, which I need to do quickly if I am to enroll in the May class. Thanks so much! Carol


Carol, thanks so much for your nice comments about my web site. I'm glad if anything I have written is helpful to you. You asked for my opinion, so this is it:  If it sounds too good to be true, it probably is. I would look elsewhere for my voice-over training.

I could have just left it at that, but I wanted to explain my reasons for disliking this package deal.
DISCLAIMER: Everything that follows is MY OPINION since I didn't delete the names of the people involved. I know nothing about them or their company and therefore reiterate that I am only offering an OPINION.

Do voice-over talents want more competition?

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People often send e-mails to me with questions and comments, and I endeavor to respond to everyone. The topics raised in the message below were so interesting that I wanted to answer them here rather than in e-mail. With Ken's permission, I have quoted his message.


Hi Karen. My name is Ken. I discovered your website one day when I was looking on Amazon for books on Voice Acting and I saw your recommended reading list...I must say that I found your site tremendously useful. I'm really impressed by your generosity of spirit and the fantastic information and resources you provide...Now to my questions. These have bugged me for years and I wonder if you can lend some insight.

Number one is:
If Voice Over is so competitive (and I have no doubt that it is) why are so many successful voice talents sharing their "secrets". Doesn't this just add to the competition they are facing? Do they really want MORE people in the business?


First, thanks so much for your very nice note and kind words. I am grateful for the feedback. 

Coca-Cola has a closely-guarded secret formula. The US military implements secret plans that endanger lives. In my view, voice-over does not have any true secrets. 

A voice-over career is like the notes in music. Only 12 possible tones can be made in music, yet you can hear them in numerous pitches. More importantly, those 12 tones can be held and combined in an infinite number of sequences to produce an endless series of rhythms, tempos and key signatures that form new music.

Our voice is our music; no two voices are exactly the same. Our interpretation of the words on the page and style in performing them is not the same. Like musical genres, some voices will appeal to one market segment and not to others. The reason the competition factor is emphasized in voice-over and all performing arts jobs is because people have a misguided viewpoint that they only need a nice-sounding voice. They think the work is easy and doesn't require any special skills. 

The truth is, that like any other profession, lifelong study in voice-over is necessary to achieve and maintain your market share. How does any newcomer learn if not under the guidance of a more experienced teacher? Do top sports figures stop practicing and working with their coaches on daily basis?
"When you are hired for a
voice-over job, you don't take
anything away from me, my
accomplishments and my job
prospects."
Do musicians stop practicing and studying with a teacher once they learn a piece of music up to tempo? Do people in the IT industry stop taking classes geared at maintaining technology? Voice-over is like other business ventures in that some people will find work more easily, often and lucrative than others. 

I don't view other people as my competition. (I also don't view any person who lives on this same earth as my "enemy", either, but that's another discussion for another time.) We live in an abundant world, with more than enough work for everyone. More voice-over opportunities are appearing everyday with the advent of new media and associated outlets. When you are hired for a voice-over job, you don't take anything away from me, my accomplishments and my job prospects. You would be hired because you successfully marketed yourself to someone who wanted to work with you because they liked your voice, your delivery style, your fee, etc.

If I tell you something that has brought me great success, you may or may not implement the tactic. Even implementing my tactic does not guarantee you will match my success. You will never do things exactly in the same way that I do because we are different.

In a simplified example, a coach or director can give you a line read. You interpret what you heard and reproduce the sounds and emphasis as best you can. Even when you nail the emphasis, your different vocal characteristics will guarantee that you won't sound exactly like the other person.

12 tips for more natural narrations

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When people find out that I'm a voice talent, they often ask me to "do a voice". They seem disappointed when I respond "you're pretty much hearing it now." Many people expect all voice-over professionals to record zany voices for cartoons and movies. They often don't realize that voice actors are also the people who record the radio and TV commercials, audiobooks, documentaries, training programs, games and phone systems. 
 
While practice is necessary for proficiency, much of any kind of voice-over work depends on your mental state when performing. The eyes may be the window to the soul, but the voice is the door to one's emotions. Whatever you are thinking and feeling is instantly heard in your voice. For instance, I'm sure people have said to you things like "you sound tired" or "is something wrong?". Your voice mirrors your thoughts and emotions.
 
Much of my voice-over work is in corporate narrations and training programs. Recently, one of my contacts, an educational specialist who is producing and narrating some internal training programs for his company, asked me how not to sound like he was reading a eulogy at a funeral. I gave him the list of 12 tips show below, listed in no particular order. I thought others may find them helpful in making your narrations more natural and conversational.

1) Don't rush the words. We tend to rush if we think we are running out of time or when we start thinking that people aren't interested in our topic. This inner stress will be heard in the voice. Narrations usually are not rigidly time-sensitive like a commercial, so you really DO have plenty of time! 

2) Articulation and diction are essential to properly convey the message. A voice-over narration should be transparent to the listener. You want the audience to be concentrating on your message and not distracted by the manner in which you are presenting it. Over-enunciation can be as distracting as sloppy enunciation. 

3) Speak at your normal pitch. If you change your pitch because you don't like the sound of your voice or think that people want to hear something else, you are not being authentic to yourself. The recording suffers because you are concentrating on the sound of your own voice rather than the message that you intend to convey.

4) If you need more energy, stand up while recording. I sit when recording long narrations. When doing so, the key to maintaining energy is to sit up straight and not let your chin dip down toward your chest.

5) A smile adds warmth to any word, but a smile throughout the piece could sound forced and inauthentic. The sound of a constant smile erodes our trust in the spokesperson. Think of the used car salesman that we all try avoid -- "friends, have I got a DEAL for you!" :)

6) Stay hydrated; drink plenty of water before, during and after the voice-over session. As you speak, you are expelling saliva. A dry mouth is frustrating when performing a voice-over but actually could be the starting point for a number of more serious health problems.

7) In your mind, picture one person to whom you are presenting this information. This shouldn't be a random person but instead should be someone who would actually be interested in obtaining the information you are providing. As you perform the script, speak as if you are having a quiet conversation with that person. If your volume is too loud, it shows that you aren't aware of your context. The images should have the starring role, with the narration blending as a supporting player.

8) Practice the text out loud prior to recording. Mark the script with words to emphasize and places to pause. 

9) Read using chunks of phrases. You usually can mentally read several lines ahead of the point where you are speaking. By paying attention to your phrasing, you won't sound like you read to the end of a line and paused at an inopportune moment to send your eyes down to the next line. I'm reminded of old typewriters when I hear this type of narration, and I instantly stop listening to the message because the veil of transparency was dropped.

10) Breathe from your diaphragm and not your chest. Chest-breathing is more shallow, so you cannot get enough air to sustain you through longer passages. Better breathing also makes your voice sound fuller and richer.

11) Don't let your pitch drop at the ends of sentences. It can sound rushed or that you are not interested. In either case, your listeners will detect the change and again would not be thinking about the message.

12) Relax! If you are holding tension anywhere in your body, it will be heard in your voice. Totally lose yourself in the words in the script, and let them be your only point of thought while producing your recording.
 
While I mostly record narrations, I love to perform character voices. I look forward to the day when someone wants to hear one of my voices, and I demonstrate something as famous as Nancy Cartwright voicing Bart Simpson! :)

To the parents of aspiring voice talent

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Since Drew and I love to travel, it’s no surprise that we enjoy watching The Amazing Race on TV each week. The show routinely starts late during football season, so we sometimes catch part of 60 Minutes while waiting for the Race to start. A story from 60 Minutes a few weeks ago has been on my mind because I have noticed a growing trend among the questions I receive about getting started in a voice-over career.

Morley Safer reported on the work habits of the generation known as “the millenials” – those born between 1980 and 1995. The following direct quotes are points raised in the story:


  • They were raised by doting parents who told them they are special.

  • They have climbed Mount Everest. They've been down to Machu Picchu to help excavate it. But they've never punched a time clock. They have no idea what it's like to actually be in an office at nine o'clock, with people handing them work.

  • Zaslow says that the coddling virus continues to eat away even when junior goes off to college. "I heard from several professors who said, a student will come up after class and say, 'I don't like my grade, and my mom wants to talk to you, here's the phone,'" he says. "And the students think it's like a service. 'I deserve an A because I'm paying for it. What are you giving me a C for?'"

  • And dear old mom isn’t just your landlord; she is your agent as well. "Career services departments are complaining about the parents who are coming to update their child's resume. And in fact, you go to employers, and they're starting to express concern now with the parents who will phone HR, saying, 'But my little Susie or little Johnny didn't get the performance evaluation that I think they deserve,'" Crane says.


I’m sure every generation thinks that it is the one with hard-working folks, and everyone younger is lazy. I also believe that 60 Minutes targets an older crowd. Many of the statements are generalizations that don’t apply to an entire group of people. Still, I found one kernel of truth in the report: some parents are entirely too immersed in their adult childrens’ lives.

I receive a steady stream of e-mails and calls from people who want to start a career in voice-over. I frankly was shocked when I received the first message from a mother who asked for advice for her son, who was in college. It was the first such message, but it wasn’t the last.

My first thought when receiving inquiries from parents is:

Why doesn’t Johnny or Susie contact me on their own, or, better still, read a book about voice-over?

A page from my book

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I treated myself to an early Christmas present by purchasing Rodney Saulsberry's book Step Up To The Mic. It was a present in more ways than one. Saulsberry is a well-established voice actor who attributes his success to a positive attitude. It's the sort of uplifting book that I would have liked to have written. 

A positive attitude is not just about thinking nice thoughts or being nice to people. As Saulsberry explains, a positive attitude encompasses all of your thoughts about yourself and your abilities in voice-over work. While The Secret brought the ideas of the Law of Attraction to the masses, it's an age-old principle that, to quote Ralph Waldo Emerson, 

We become what we think about all day long.

Chapter 8 is my favorite chapter in the book because Saulsberry presents "Empowerment Exercises". I particularly enjoyed the affirmations on page 82-83, perhaps because I used one and was delighted when it came true! 

One thing that I don't recall seeing in this book is the firm advice to write down your goals although Saulsberry does mention the steps used in goal-setting.  I am an advocate of writing down goals, especially after reading the book Write It Down, Make It Happen: Knowing What You Want And Getting It by Henriette Klauser. Klauser wrote about dozens of examples of people writing their goals as a roadmap to their lives.

How to achieve success in voice-over

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 The dictionary is the only place where Success comes before Work.

 

A couple of recent situations made me think of this phrase. I believe that you can achieve any goal you set for yourself ASSUMING that you are willing to do the work necessary to achieve it. I also know that no one can do your work for you, and no shortcuts exist on your journey.

 

I have previously commented and voice-over coach and actor Peter Rofe noted in an article this week:

 

There are a lot of people who want to get into voice-over work

 because they have the misconception

that it's a get-rich-quick scheme, that they can stay at home,

record their voice in their pajamas, unshaven in a T-shirt ...

and make lots and lots of money.

 Now in some cases, that's true, but usually for well-established voice artists.

 

I frequently receive calls and e-mails from people who want to get started in voice-over, study with me, request demo critiques, ask my opinion on teachers and classes, etc. A few weeks ago, I saw a message on a forum where I’m a regular contributor. Like so many other people who contact me personally, this person wanted to get into voice-overs because she has always been told that she had a nice voice. A forum member directed her to search for my posts, read what I had written and perhaps send a private message to me if she still had questions.

 

At 12:24pm, she responded that she would take those actions.

 

At 12.30pm, I received a private message from this same person. She wrote that she posted the question in the forum, and someone suggested that she contact me.

Trick...or Treat?

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Today is Halloween, a day that kids throughout the land adore because it means they get free candy, just by saying the magic words Trick or Treat! Judging from an e-mail forwarded to me from a friend, trick or treat also may be the outcome when dealing with a service provider like a voice talent, or, in this case, a cake decorator. 

The story, according to the e-mail, was as follows:

We had a "going away" party yesterday for a lady at our Little Rock claim office.
One of the supervisors called a Wal-Mart and ordered the cake.

He told them to write: "Best Wishes Suzanne" and underneath that write "We will miss you".

As the picture shows, it didn't quite turn out right. It was too funny not to keep it.



Walmartcake.jpg
The moral of this story is: You get what you pay for!


Whether shopping for a cake decorator or the voice talent for your next project, do you really want to go to the place that promises the lowest price and tries to be everything to everybody but doesn't do anything particularly well? Or, would you rather consult with someone who is a specialist in their craft, carefully collaborates with you on your exact requirements and guarantees your complete satisfaction? Remember, the one offering the lowest price may also be offering the highest number of mistakes. As a professional voice talent, I always want my clients to feel that working with me was a TREAT!

Just some food for thought for adults on this day when food is on the minds of the kids....

May 2008

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